I haven't purchased anything additional, and only filled my survey. Why does Backerkit want my payment information?
This is a policy of Backerkit and you can ask [email protected] to learn their reasons for this policy.
Last updated: December 10, 2024 06:03
When will the PDFs be released?
PDFs of the released books, being Corpus Malicious, Corpus Angelus, Mindabar, and Loniel will be sent to our backers right at the time when this pledge manager comes online.
PDFs of Corpus Draconis will be released in Winter 2025, and Lairs and Hoards will be released in Spring 2025. Given the added content with the stretch goals passed, we may have some delays on the releases of these PDFs.
Last updated: December 10, 2024 06:05
Why there are no PDFs or PDF pledges on Backerkit?
Due to complications PDF sales are causing our company’s accounting practices, we are unable to sell PDFs in anywhere but DrivethruRPG. However, PDF of any given book becomes available in DrivethruRPG as soon as it is released, so you can get them there.
Last updated: December 10, 2024 06:07
Printed books include their PDF versions
Any printed book you get includes the PDF version as well.
Last updated: December 10, 2024 06:08
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.